Privacy Policy

Data We Collect

We collect account email addresses for authentication, workspace and billing metadata, connected Instagram account identifiers, encrypted Instagram access tokens, campaign settings, webhook payloads, comments needed to process campaigns, delivery logs, and operational diagnostics.

How We Use Data

We use this data to authenticate users, connect Instagram integrations, match comment keywords, send private replies through the official Meta APIs, prevent duplicate sends, troubleshoot failures, and protect the service.

Instagram And Meta Data

OpenReply does not ask for Instagram passwords, scrape Instagram, or use browser automation. Instagram tokens are encrypted at rest and are used only to perform actions authorized by the connected business account.

Subprocessors

This instance runs on a virtual private server operated by the controller, with its own PostgreSQL database and Redis queue. Login emails are sent through the controller's own mail server. Instagram data is exchanged with Meta Platforms through the official APIs. These providers process data only as needed to run the service.

Retention And Deletion

Customers can disconnect Instagram from settings, which removes the stored Instagram connection and stops campaigns. For account or data deletion, follow the Data Deletion page linked from the footer.

Contact

For privacy questions, requests from data subjects, or complaints, contact the controller:

RedeAES — 3D Cerrado Manufatura Digital LTDA
CNPJ: 62.618.934/0001-49
R. 7 de Setembro, S/N, Sala 02 - Centro - Aparecida do Rio Negro/TO - CEP 77620-000, Brazil
Email: contato@redeaes.com
Data Protection Officer (DPO): suporte@redeaes.com